Support & Help Center

The welcome email with your login link is sent within a few minutes of your purchase. If you can't find it, work through these steps in order:

1. Check your spam or junk folder. Search your inbox for "GGC Academy" or the sender domain globalgoldcoinacademy.com. Many providers route new-sender messages to spam the first time.
2. Wait 10 minutes. If you paid with a wallet (Apple Pay, Google Pay, Link), there can be a short processing delay. If you paid via PayPal, it can take up to 30 minutes.
3. Add our domain to your safe senders list so future messages don't get filtered.
4. Still nothing? Submit a ticket below with the subject "Resend welcome email" and the email address you used at checkout. We'll resend it within the hour.

If your payment went through but the course content isn't showing up when you log in, one of two things is usually happening:

1. The course-access workflow didn't fire. This is a known edge case in about 1% of signups. We fix it manually — submit a ticket below and select "Paid but can't access the course." Include the email you used. We typically restore access within a few hours.
2. You're logged into the wrong account. Double-check that the email you're using to log in matches the one on your receipt from us. If you have multiple emails, try each one.

If you paid with crypto, a wire transfer, or Zelle — those aren't automatic. See the next FAQ.

If you previously logged in, watched lessons, and made progress — but now your dashboard shows an error like "You have yet to enroll in any courses" when you click Continue Course — this is a known issue we can fully resolve from our side.

It happens occasionally when our system performs a routine update on course enrollments. In rare cases, an account's enrollment record falls out of sync, and the dashboard incorrectly shows the course as unavailable even though you're a paid member.

To restore your access:

1. First, try a clean login: log out completely, close your browser, then log back in at courses.globalgoldcoinacademy.com. This resolves a small percentage of cases on its own.
2. If that doesn't work, submit a ticket below and select "I had access before but lost it." Include the email you registered with and a brief description of what you're seeing.
3. We typically restore access within a few business hours. Most cases resolve within 30 minutes once a team member picks up the ticket.

Alternative payment methods (USDT, USDC, Zelle, wire transfer) don't grant course access automatically — they're processed by hand to match your payment to your order. Normal turnaround is 24–72 hours.

If it has been longer than 72 hours since you sent payment, submit a ticket with:

• The email address on your order
• The payment method you used (USDT/USDC, Zelle, or wire)
• The amount sent (in USD)
• The date you sent it
• For Zelle or wire: the confirmation number or wire reference

You can manage all of your billing details yourself through our secure billing portal — no need to submit a ticket. You can update cards, change payment methods (including adding bank-account ACH for lower fees on recurring payments), download receipts, and update your address from one place.

Open the billing portal →

You'll be asked to enter the email on your account, and we'll send you a one-time code to log in.

Every receipt is available in the billing portal under "Invoices and receipts." You can download any past payment as a PDF.

If your payment was made via wire transfer, Zelle, or crypto — those aren't in the portal. Submit a ticket below and we'll email you a receipt directly.

We handle cancellations personally so that we can make sure you're not leaving because of an unresolved issue. Submit a ticket below with "Cancel subscription" in the topic and we'll take care of it within one business day — no questions asked, no retention pressure.

If your subscription is failing because of a card issue, you don't need to cancel — just update your payment method in the billing portal and the next charge will process normally.

When you buy a Team Pack, one seat is activated on your account and the remaining seats come to you as gift codes. Each code is single-use and gives the redeemer full Academy access plus Monthly coin rewards.

1. You received an email with your codes the same day you purchased. If you can't find it, search for "Team Pack" in your inbox.
2. Send each code to the team member you want to activate.
3. They redeem it at the redemption link included in the email. They'll create their own account with their own email.
4. Once redeemed, the code is locked and can't be transferred. Send us a note if you need to reassign one before it's been used.

Coin rewards are sent to a self-custody wallet that you provide. To make sure you're set up to receive them, we keep your wallet address on file with your Academy account.

If you've already received our wallet-address request email, follow the link inside. Otherwise, expect that email in the coming weeks — we're rolling it out in batches. To submit your wallet proactively, open a ticket below and select "Add or update my wallet address." Include the address in the details field and our team will add it to your record.

Coin distribution timing, amounts, and any promotional bonuses are handled by GGC's leadership team — not by the Academy support team. They have visibility into the schedule and specifics that our team doesn't.

For questions about when your rewards will arrive, or how a specific offer applies to your account, please reach out to your sponsor or upline leader first. They were briefed on the offer details and can confirm what's been promised. If they can't answer, they can route the question to the right person on the GGC leadership team.

Commission and team-placement questions are handled by your sponsor or upline leader — they have the context that our support team doesn't. If your sponsor can't answer, open a ticket and we'll route it to the right person.

If you believe there's a mistake in the team tree (wrong sponsor on your account, missing commission, placement dispute), please include the names and email addresses of everyone involved and what you believe the correct placement should be. These cases take longer — expect 3–5 business days.

Upgrades take up to an hour to process. If you've been upgraded for more than an hour and you're still not seeing the Full Academy modules, do this first:

1. Log out of the Academy.
2. Close the browser window completely.
3. Log back in.

If that doesn't work, submit a ticket below and we'll manually refresh your access.

On the Academy login screen, click "Forgot password?" and enter the email address on your account. You'll receive a reset link within a few minutes. If you don't see the email, check your spam folder.

If the reset email never arrives, submit a ticket and we'll reset it from our side.